Frequently Asked Questions
We're an Australian family owned and operated business based in Sydney, NSW. We've been operating since 2018 and we have served over 15000+ customers across Australia, USA, Europe and worldwide.
Shipping cost varies between $2.99 - $15.00 (flat rate) for any size order. Express Options are available in cart/checkout. All in-stock orders are shipped the same day if received by 4.0pm (Eastern Time Australia). Orders received after 5.0pm are shipped the following business day.
We fully guarantee all of our products. If for some reason you are not happy with any item you purchase from us you may return it for a refund (see Return Policy).
Australia respects your privacy. We never rent, sell or trade your contact information such as your name, address, phone# or e-mail address to anyone.
All items on this website can be purchased safely online using our secure shopping cart. Security is provided by the best internet commerce technology available. We use Symantec Norton as our SSL (Secure Socket Layer) digital certificate provider, allowing our customers the strongest certificate services available. Our website is also scanned by McAfee Secure daily. Every McAfee SECURE certified site is tested and certified to be free of malware, viruses, phishing attacks.
We are part of the Google Trusted Store program for your security and verification of our service. Check out our Google Trusted Stores Review here.
At OAUSTAR we’re 100% committed to serving our customers. We have a team of people checking phone and e-mail messages throughout the day and, in most cases we respond within minutes of receiving them. Please feel free to contact our Customer Service Department with any questions by Phone on 0424 049 004 Mon-Fri, 10am to 5.30pm (Sydney, NSW Time), or Chat or e-mail us 24*7 365 days anytime on [email protected]